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Your Partner in Success

At ELMO, we're committed to your ongoing success.

We provide fast, reliable service and accessible resources to help you maximise the value of ELMO products and services.

ELMO Support

At ELMO, we’re committed to your ongoing success. Our dedicated Support team ensures you get the most from your ELMO solution by:

  • Answering questions
  • Resolving issues
  • Providing guidance to users for our platform

We provide fast, reliable service and accessible resources to help you maximise the value of ELMO products and services.

Support Availability

  • Nominated Customer Administrator Support:
 Monday to Friday, 6:30 AM to 7:30 PM AEST
    (Excluding NSW and national public holidays)
  • Self-Service Website: Available 24/7

Ongoing Support

Transitioning from Implementation

As your implementation nears completion, your dedicated Implementation Consultant will guide you through the transition to our ongoing support services. This includes:

  • A handover session to introduce you to the support team
  • Guidance on how to effectively use the Help Centre and submit support tickets
  • Information on upcoming webinars and training opportunities to continue enhancing your ELMO expertise

Our goal is to ensure a seamless transition, providing you with continuous support as you move from implementation to fully leveraging your ELMO solution

Post-Implementation Assistance

Our help desk assists you by:

  • Clarifying software features and functionality
  • Investigating reported issues and identifying root causes
  • Supporting nominated administrators with user errors and software knowledge
  • Escalating service incidents to the development team when necessary

Self-Service Portal

Accessing Our Help Centre

Help Centre: https://help.elmotalent.com.au/hc/en-us

Note: Access to the ELMO Academy is exclusively available to customers who have been onboarded.
Note: User setup required. Contact your Account Manager for access.

Our Help Centre offers:

  • Support Tickets:
    • Submit issues directly to our team
  • Customer Success:
    • Optimisation webinars
    • Platform usage insights
  • Link to ELMO Academy:
    • Self-paced learning materials
    • ePractical exercises
    • Configuration classes
  • Knowledge Base:
    • Help articles for common questions
    • Product feature information
    • Troubleshooting guides