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Frequently Asked Questions

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You can count on ELMO to give you the information you need to analyse your workforce and manage your talent throughout the employee lifecycle, more efficiently and effectively than ever before. ELMO’s fully integrated modules save valuable time and provide strategic intelligence that will help you increase your company’s performance. To learn more about ELMO’s solutions, contact us.

A point system that addresses a particularly pressing need might seem like a logical choice. For example, if you need a learning system, you implement a learning system. In the short term, that works, but if your plan is to move towards complete automation of a suite of HR functions, you should be investigating an integrated solution.

Don’t confuse an integrated solution with a handful of different point systems that “talk” to each other. Unfortunately, they often don’t communicate as well as they should. Look for an integrated platform that can manage all your HR processes, incorporate your payroll data and enable meaningful reporting.

No. ELMO Software requires no special equipment to be purchased, and no software to be licensed, installed or maintained. Users can access the ELMO solution on demand, 24/7, 365 days per year. Your internal IT resources will not need to be involved in the daily operation of ELMO Software following the initial set up of the employee data file feed.

You can lodge a support ticket through the ELMO Help Centre using the following link

Please note that only system administrators are able to access the ELMO Help Centre. If you are not a system administrator and need help accessing your account please contact your system administrator.

ELMO uses a variety of sources and subscriptions to ensure our content development team are across any changes in legislation, with dedicated individuals conducting compliance audits and maintaining our content.

Where possible, we will always endeavour to update our modules prior to legislation updates coming into effect. This ensures visibility and access to content in a time frame that allows businesses to deploy the updated modules and retain compliance as legislation changes.

ELMO has a dedicated content management team responsible for maintaining our existing content, and developing new content. Our expansive content team, which includes legal and industry-specific experts, are able to rapidly and effectively respond to content updates and deploy them within a short time frame should the need arise.

Single Touch Payroll (STP) was introduced in 2018 to support real-time digital interactions between employers and the Australian Taxation Office (ATO).

A second phase of the STP program was introduced as of 1 January 2022. This ‘STP Phase 2’ requires employers to submit additional information through the STP system on or before each payday. This will allow a wider range of government agencies to leverage the STP infrastructure to receive the payroll data that employers provide.

ELMO can help you stay up to date with legislation using our STP Phase 2–compliant software ELMO Payroll.

Because ELMO Software is provided on a “software-as-a-service” subscription basis, implementation time is dramatically shorter than with legacy systems. Our in-house approach to development, implementation and support ensures our client rollout experience is fast, smooth and successful. This removes many of the costs and headaches associated with large-scale software implementations, provides seamless integration with legacy HRIS / HCM solutions, and provides the added benefit of rapid, painless upgrades as new features are released.

ELMO is ISO2700-:2013 certified.

We take data security very seriously and apply all reasonable steps to ensure that customer data is secure and protected from misuse, loss, unauthorised access and modification.

ELMO recognises that cyber security threats are part of the constantly evolving technology landscape and as such, we adopt an ongoing approach to information security management. This means that we continually monitor, review and improve our systems and security processes as new vulnerabilities or threats are identified.

For more information about how we collect, use and disclose your personal information, see our Privacy Policy.

Contact us today for a no obligation, free consultation to discuss the specific needs of your business. We can help you determine the most appropriate solution(s) that suits your current and future organisational objectives.

Find out which solution fits your organisation best

Use our interactive configuration tool to find out and book a demo.

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