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Customer Success Managers

At ELMO Software, we’re here to help you maximize the potential of your HRIS. Even HR heroes need a sidekick—our Customer Success Managers (CSMs) are dedicated to optimising your ELMO solutions, ensuring your system runs smoothly and evolves with your business to achieve your goals.


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YOUR SECRET WEAPON

Imagine having a dedicated expert by your side, guiding you through every step of your HR software journey. Our Customer Success Managers (CSMs) are strategic partners, committed to understanding your goals and helping you achieve them.

With deep product expertise and experience across diverse customers, CSMs bring valuable insights to optimise your HR processes and maximise the impact of your ELMO solution.

LEVEL UP WITH A CUSTOMER SUCCESS MANAGER

Your CSM provides expert, hands-on support to optimise your ELMO system
ELMO Customisation

PROCESS 
WORKSHOPS

Improve business processes, align system configuration with goals, and implement best practices.

ELMO Analysis

Custom Reporting

Build and configure reports for compliance, performance, and management insights.

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System 
Optimisation

Ensure your ELMO setup evolves with your needs through regular reviews, feature updates, and adoption strategies.

ELMO Increase Productivity

Performance 
Enhancement

Reconfigure modules, design workflows, and provide training to maximise system efficiency and user engagement.

WHAT OUR CUSTOMERS SAY

“The Customer Success Team have been invaluable in helping us come up with solutions to problems we had been stuck on. They were able to understand our goals and suggest the most efficient ways of getting there. The sessions we’ve had with the Customer Success Team have helped us maximise the output of ELMO and achieve a more sophisticated and streamlined way of using the system.”
Jen Davie
Business Partner, People & Culture, NextSense
“The ELMO Customer Success Team have been instrumental in taking our HR system beyond the basics. The team understand the system exceptionally well and are able to translate that knowledge into real-world process. We’ll continue working with the Customer Success Team into the future to provide even greater value to our business.”
Brian Carroll
Group Manager IS&T at MPC Kinetic
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GET THE RIGHT LEVEL OF SUPPORT

Your CSM becomes an extension of your team, offering ongoing guidance and optimisation.
Streamline the essentials

Essential Success
 Quarterly Consultation


Ideal for businesses that need periodic check-ins to ensure their ELMO system is running smoothly and meeting objectives.

Reduce time-to-productivity

Plus Success 
Monthly Consultation


Perfect for businesses seeking regular engagement to continuously optimise their ELMO setup and proactively address challenges.

Track the process

Pro Success
 Fortnightly Consultation


For businesses that require a more hands-on approach, this package ensures in-depth, ongoing collaboration for maximum system performance and business impact.

Want to find out more? Find the answers you’re looking for.

Your CSM will guide you through optimising your ELMO system, offering support in areas like process improvement, custom reporting, system configuration, and user adoption. They ensure your system remains aligned with your business goals as it evolves.

A CSM helps you maximise the value of your ELMO solutions by improving system efficiency, driving user adoption, and providing expert insights. They help streamline processes, optimise workflows, and provide data-driven reporting, ultimately enhancing productivity and ROI.

Your CSM ensures your ELMO system stays up-to-date with new features and capabilities, offering advice on best practices. They’ll help you reconfigure your system as your business needs change, ensuring it remains optimised for performance and user engagement.

You can choose from different engagement packages based on your needs, from quarterly to fortnightly consultations. This flexibility ensures you get the level of support that works best for your business.

While CSMs focus on optimising your ELMO system, some areas, like payroll integrations or custom API work, fall under our specialised teams. Your CSM will guide you to the appropriate services if you need help in these areas.

READY TO USE ELMO TO ITS FULL POTENTIAL?

Get in contact today to chat to our team of experts to see how we can help you magnify HR’s impact.

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READY TO UNLEASH YOUR HR POTENTIAL?