Performance management is a staple of every manager’s role but there’s a question facing leaders in 2022: What does the performance management process look like in a post-pandemic workplace?
No longer a yearly ‘set and forget’, the move towards a continuous performance management process plays a crucial role in the ecosystem of a thriving, healthy workplace. In this blog, we’ll explore the fundamentals of a performance management process to help you get the basics right.
What is a performance management process?
First, let’s strip it back to the bare bones. A performance management process is the way in which an organisation sets, measures, reviews, and rewards the standard of work or outcomes expected from employees. It’s a cyclical process between employee and manager, set over a certain period of time.
The main aim is to assess an individual’s performance, align their efforts with the organisational strategy and measure their contribution to the business. But beyond its most basic function, performance management is also intrinsically linked with employee engagement, retention, and productivity – all the ingredients a business needs to thrive. In a time of heightened job hopping, HR leaders cannot afford to let performance management fall by the wayside.
While the definition of the process may be the same for most organisations around the world, how they go about measuring performance varies hugely. From team goals to a focus on individual performance, quantifying what a job well done looks like is specific to each and every business.
Understanding performance management terms
KPIs (key performance indicators):
Refers to a quantifiable measure of performance over a specific time. E.g Securing 10 new customers over the next quarter.
OKRs (objectives and key results):
This tends to be used by teams or departments and refers to more long-term, ambitious goals. E.g Increasing revenue generated by the sales team by X amount over FY22.
A useful framework for managers and employees to develop goals that are specific, measurable, achievable, relevant, and time-bound.
A process involving feedback from multiple sources, such as colleagues, customers, and other relevant stakeholders.
Why is the performance management process important?
Simply put, performance management ensures that what employees are doing day to day contributes to the organisational-wide goals, and without it, most employees would be directionless. But don’t forget, an effective process is about more than the tasks at hand.
The war for talent shows no sign of slowing down, and thanks to the predicted Great Resignation, HR teams are preparing for even more recruitment activity. As most people leaders know all too well, recruitment is more expensive that retention – especially at a time when certain skills are in high demand.
That’s why a well-developed performance management process is crucial this year. Employees need to feel they’re moving towards a goal and achieving something tangible to remain engaged in their work. Otherwise they’re left asking themselves: What’s the point?
A good performance management process sets clear and transparent goals, keeps employees on track, helps maintain a sense of engagement, and strengthens the link between good work and reward.
On the flip side, performance management is also crucial in managing employees who are not meeting the right standards. Without a fair process, employers who fire an underperforming employee could find themselves facing an unfair dismissal claim.
As Australia’s Fair Work Commission states, employers should usually give employees a chance to fix any performance issues before terminating their employment. Communicating clearly about what is expected, the process for improving performance, and the consequences, is therefore a no-brainer.
The best questions to ask employees during a performance review
These questions help to gain insight into an employee’s engagement level, the enjoyment of their role, and their perception of themselves within the organisation.
Which goals or aims have you achieved since the last review? What challenges or hurdles have you experienced?
What are you most proud of since the last review? E.g a project, interaction, or outcome
What do you enjoy most about your job and what aspects do you struggle with?
Which skills have you used most and how do you hope to develop your skills in the next 6 months / year?
How have you contributed to the department or company’s OKRs / KPIs?
What have you learnt and what do you hope to learn in the next 6 months / year?
Technology and the performance management process
In today’s workplace, technology and performance management go hand-in-hand. Using tech to set, measure, and track performance means the process is consistent across the business, transparent for both employees and managers, and is accessible from anywhere.
Features such as automated notifications, signs offs, and approvals also take the hassle out of the process for HR – no more chasing!
ELMO Performance Management streamlines the employee appraisal process by offering a range of pre-built goals and development objectives, provides 360 reviews that assist in the development of a performance culture that reduces employee turnover. Its features include tailored performance appraisals, automated workflows, and custom reporting functionalities.
The four steps of a performance management process
This is an opportunity to discuss both the individual goals an employee hopes to achieve, and the necessary organisational aims over a set period. Make this a collaborative process, hashing out a set of SMART goals and the next steps to achieve them.
An essential element of a continuous feedback process, it’s important to regularly check in with employees and see how they’re tracking. This doesn’t have to be a formal sit-down meeting, but simply an opportunity to offer feedback, discuss any hurdles, and offer support.
Did employees hit their goals and if not, why not? What worked well, and what could be improved? These are the types of questions to ask during the review stage.
Building trust in performance management is all about following through with any rewards set out at the start of the process. Avoid relegating reward and recognition to a once-a-year event, and instead incorporate it into your continuous performance management cycle.
ELMO Software (ASX:ELO) is a cloud-based solution that helps thousands of organisations across Australia, New Zealand and the United Kingdom to effectively manage their people, process and pay. ELMO solutions span the entire employee lifecycle from ‘hire to retire’. They can be used together or stand-alone, and are configurable according to an organisation’s unique processes and workflows. Automate and streamline your operations to reduce costs, increase efficiency and bolster productivity. For further information, contact us.