Platform 
Hire 
Schedule 
Pay 
Develop 
Plan 
By industry 
By role 
By use case 
Customer Success 
Implementation 
Training & Development 
Partner Program 
Partner Finder 
Partner Stories 
Flare Employee Benefits From launch readiness to ongoing support
Understand how we work alongside your team through user acceptance testing, launch readiness and rollout, then continue supporting you through hypercare, optimisation and ongoing Support.
Launch and support
With the foundation configured, your team tests real scenarios and sees the solution in action. ELMO helps close agreed feedback and gets you ready to roll out, with hypercare and optimisation to support adoption. Launch ready means the agreed foundation is ready for rollout; your team decides when employees go live.
Test and launch
User acceptance testing (UAT) gives your team the opportunity to test your ELMO setup using best practice scenarios:
During testing, your team will:
- Involve people who understand your day-to-day business processes.
- Test your ELMO setup using realistic scenarios within the agreed scope.
- Confirm that the required data and access are available.
- Clearly record any questions, issues and feedback.
- Try the agreed changes again to make sure they work as expected.
- Confirm whether the foundation is ready for rollout.
ELMO will guide you through the process, respond to agreed gaps and support any further testing. Your team knows your business best, so you confirm that the solution meets your needs and that your organisation is ready to launch.
Launch ready in 60 days
Here’s exactly what is in the foundational set up and ready to use at launch.
| HR Core | Insights | Learning |
|---|---|---|
|
One trusted source for all your people data
|
See your workforce clearly from day one
|
Meet compliance & upskill immediately
|
| Performance | Recruitment | Onboarding |
|
Reviews & goals running, not on paper
|
Hire faster with far less admin
|
New starters productive sooner
|
|
Included: Hypercare • Optimisation sessions • ELMO Academy e-learning • Quick Start Guides for Insights and Career Development |
||
Launch readiness means the agreed foundation has been configured, tested and is ready for you to roll out. It is not the same as every employee being live or every future requirement being complete.
What needs to be true before launch
Before making the rollout decision your team will:
- Involve people who understand your day-to-day business processes.
- Test your ELMO setup using realistic scenarios within the agreed scope.
- Confirm that the required data and access are available.
- Clearly record any questions, issues and feedback.
- Try the agreed changes again to make sure they work as expected. Before deciding to go live, make sure:
- Your ELMO setup is complete for the agreed scope.
- The required data and access are available.
- Your nominated testers have completed testing.
- Any important issues are understood and have an agreed next step.
- The people responsible for supporting go-live have been identified.
- Internal communications, training and plans to help people get started are ready.
Hypercare and optimisation
Once the product reaches launch readiness your team receives an agreed period of hypercare and optimisation support. Our optimisation sessions help you build confidence and refine standard workflows to help you get the most out of your implementation. During hypercare, your team can raise early-use questions, refine agreed workflows and strengthen adoption.
Optimisation Sessions
Real value in 60 days, not a demo. ELMO guided workshops that cover how to get the most out of each module
| HR Core | Insights | Learning |
|---|---|---|
|
One trusted source for all your people data
|
See your workforce clearly from day one
|
Meet compliance & upskill immediately
|
| Performance | Recruitment | Onboarding |
|
Reviews & goals running, not on paper
|
Hire faster with far less admin
|
New starters productive sooner
|
|
Real value in 60 days, not a demo. ELMO guided workshops that cover how to get the most out of each module |
||
The duration, number of sessions, sequencing and inclusions depend on the approved package and customer-specific scope. Your implementation plan will confirm what is included.
Ongoing support
After the agreed implementation support period, ongoing product and support questions move to the approved Support route and Help Centre.
Training and enablement
Support and enablement resources include:
- ELMO Academy pathways
- Expert-led sessions
- Help Centre resources
- Admin onboarding guides
- Train-the-trainer support
- Support hours Monday–Friday, 6:30am–7:30pm AEST, plus 24/7 self-service resources
Transition to ongoing support
The agreed implementation support period includes:
- Product optimisation sessions
- A digital change toolkit
- Handover to Support, Account Management and Customer Success
At handover, your implementation plan will confirm:
- Relevant resources and sessions
- Support contacts and routes
- Open items and ownership
- Escalation paths
- Help Centre access
- Where future product and operational guidance is maintained
After the agreed implementation optimisation period, product and support questions move to the approved Support route and Help Centre.
This gives your organisation a clear path to continue building adoption and value after launch.
