Westpac operated an in-house designed and managed, web-based tool for managing their remuneration process. Whilst leading edge at the time of implementation, the technology was approaching 6 years old and had had numerous upgrades to it during this time as business needs changed.
Several business risks were identified that needed to be dealt with to ensure the system was viable for the future.
“We were continually requiring technical support from the original developers, which was costly. Our changing needs meant that the developers were always looking for the “quick fix” solution resulting in the base code of the system becoming unstable,” says Westpac’s Head of Remuneration and Performance Management.
“We also found that we would benefit from an external view of how some parts of the process could be managed rather than us having to identify the problem, design the solution and instruct technology developers who did not always have an understanding of the user experience required.”