Implement an integrated suite to ensure consistent employee experience

How ELMO helped Silver Chef

Introduction

Silver Chef is Australia’s only dedicated hospitality equipment funding solution. Since its inception in 1986, it has helped more than 25,000 customers, from start-up cafes to large restaurants and hotels, to realise their business dreams.

Problems Experienced

" We’re a growing business so we wanted to create a people platform that would help us grow the capability of our people, but was also scalable into different geographic locations."
Annette Koy - Manager, Development & Coaching at Silver Chef

As a growing business, Silver Chef identified the need to create a consistent employee experience no matter where workers were based. Having never previously had a digital people platform, Silver Chef also recognised the need to have a scalable platform that could evolve and expand along with the business.

“We’re a growing business so we wanted to create a people platform that would help us grow the capability of our people, but was also scalable into different geographic locations, giving us the confidence that when we started someone in Canada, Australia, and New Zealand, they would have the same experience with our brand and our purpose,” says Annette Koy, Manager, Development & Coaching at Silver Chef Group.

1 Need for scalable talent management platforms to grow with the company
2 Desire for consistent employee experience regardless of geographic location

Solution

Silver Chef ultimately opted for ELMO’s Learning Management System, in addition to the Course Builder, Recruitment, Onboarding and Performance modules.

The Result

" ELMO had the flexibility that we needed at the right price point. We were able to create a really unique solution for Silver Chef."
Annette Koy - Manager, Development & Coaching at Silver Chef

Apart from a discontinued recruitment system, Silver Chef had never had a digital people platform before, so it was essentially starting from scratch in terms of technology implementation.

Koy reports that the ELMO modules have been well received by employees.

“We’ve had great engagement from our employees,” she says. “We’re seeing them jump in and complete online Llearning modules and engage in their monthly one-on-one conversations through the Pperformance module, which is great to see.”

Koy adds that she would recommend ELMO to others. “It definitely has the flexibility we needed at the right price point. We were able to create a really unique solution for SilverChef.”

1 Improved employee engagement with flexible online learning options
2 More performance-related conversations occurring