Sexual Wellbeing Aotearoa

Before ELMO, every job application arrived via email. A full-time administrator was responsible for collating candidate information. Nothing moved without someone physically handling it.

“We literally had a full-time administrator just dealing with recruitment, receiving all the applications via email, compiling their information manually, providing it to the manager, and responding to candidates,” Hayley explains. “There was a lot of manual handling.”

Tracking the status of a role meant picking up the phone. Producing any kind of recruitment report meant pulling the whole team together to manually piece it together from a spreadsheet.

“There wasn’t really any way of tracking where our recruitment was,” Hayley recalls.

Without standardised interview templates or structured workflows, each manager approached recruitment differently. And without real-time visibility, the team had no way to know where things were stalling.

For a two and a half person HR team managing a distributed workforce across 25 clinics and multiple service lines, this wasn’t just inefficient; it was also unsustainable.

ELMO’s impact extends beyond recruitment. Compliance tracking for practising certificate renewals and driver’s license checks used to be done manually in spreadsheets. But they’re now triggered automatically within the platform. 

“Everything I’ve been setting up in the system I’ve done in a way that we don’t need to touch anything,” Hayley explains. “It’s automatically doing what it needs to do, and we just have oversight in terms of reporting.”

For a regulated health organisation, the shift from reactive tracking to real-time visibility and reporting was a huge boost. The HR team can see where someone hasn’t met the required standard, without having to dig through a spreadsheet or rely on someone remembering to follow up. It’s not just reducing manual effort, it’s the confidence of knowing their compliance position at any point in time.

“We can quite easily access that information now and we certainly feel a lot more confident in the reporting that we are providing particularly around compliance,” Hayley adds. 

Alongside recruitment and compliance, ELMO has become the single destination for everything people-related across the organisation.

Employee information, HR request forms, and the induction programme all live in one place. Processes that were once scattered across email threads and outdated templates now run through the platform. Onboarding forms and employment agreements are consistent and trackable. 

For managers, having one place to access employee information, submit HR requests and manage induction has made those processes easier to navigate and less dependent on back-and-forth with HR.

The strongest case for investment isn’t found in any single feature. It’s in what becomes possible when an HR team is no longer running on manual processes.

“The old way of doing things might work for a very, very small organisation,” Hayley reflects. “But as the organisation grows, it’s so critical to have a system that looks after all of your people’s data. It really gives HR a leading edge within the organisation.”