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Customer Fireside Chat: How AI is Changing Workforce Design

At the 2026 National HR Summit, ELMO Software's President Joseph Lyons, is joined by Scott Laing, Learning & Development Advisor from CHU Underwriting Agencies to show how they used AI to fast‑track capability frameworks and drive action in a shorter span of time.

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Get a practical look at where AI is creating value in career development today, what it takes to build momentum internally, and how to prepare your organisation for the next wave of workforce design.

FAQ’s

Manually, it can take 12–18 months of workshops and back-and-forth with business leaders. With ELMO’s AI-powered solution, CHU was able to generate a draft capability framework across all job types in a fraction of that time.

CHU started with a control group of around 12 individuals to build a success story before expanding to larger business units. This approach helped manage the pace of change and avoided confusion from moving too quickly.

CHU incorporated aspirational skills informed by sources like the World Economic Forum into their framework, alongside current role requirements, effectively weaving future-of-work capabilities into today’s development plans.

CHU found that the AI output closely matched the skills matrix they had built manually, which gave them confidence in the tool. The key caveat is that the AI is only as good as the data you feed it: clean, detailed position descriptions produce significantly better results.

Yes, ELMO’s platform creates personalised learning plans for each individual and links to courses the employee has already completed, avoiding duplication and building on existing capability.

You can learn more about ELMO’s Career Development tool here.

11min read

Introducing Career Development

Career development is the number one reason people leave, yet most HR teams are still…

Customer Fireside Chat: How AI is Changing Workforce Design

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FAQ’s

How long does it take to build an AI-powered capability framework?

How did CHU roll out a skills matrix without overwhelming their organisation?

How do you future-proof a capability framework when skills are changing so fast?

How accurate are AI-generated skills frameworks compared to manually built ones?

Can HR tools account for skills and qualifications employees already have?

Where can I learn more about this feature?

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