Customer Fireside Chat: How AI is Changing Workforce Design

Manually, it can take 12–18 months of workshops and back-and-forth with business leaders. With ELMO’s AI-powered solution, CHU was able to generate a draft capability framework across all job types in a fraction of that time.

CHU found that the AI output closely matched the skills matrix they had built manually, which gave them confidence in the tool. The key caveat is that the AI is only as good as the data you feed it: clean, detailed position descriptions produce significantly better results.

CHU started with a control group of around 12 individuals to build a success story before expanding to larger business units. This approach helped manage the pace of change and avoided confusion from moving too quickly.

Yes, ELMO’s platform creates personalised learning plans for each individual and links to courses the employee has already completed, avoiding duplication and building on existing capability.

CHU incorporated aspirational skills informed by sources like the World Economic Forum into their framework, alongside current role requirements, effectively weaving future-of-work capabilities into today’s development plans.

You can learn more about ELMO’s Career Development tool here.