LAST UPDATED: JULY 1, 2021
ELMO Software uses certain subprocessors to assist in providing its Services. It works with service providers that have or may have access to or process ELMO Software’s customer data.
Before engaging any sub-processors, ELMO Software performs strict due diligence to ensure our customer data remain secure and protected, including ensuring our subprocessors satisfy equivalent contractual obligations as those required from ELMO Software as a Processor.
ELMO Software maintains an up-to-date list of the names and locations of all sub-processors. This list is below, or you can obtain a copy by contacting [email protected]
ELMO Software customers may also subscribe to notifications of subprocessor changes to receive updates here.
INFRASTRUCTURE SUBPROCESSORS – SERVICE DATA STORAGE
ELMO Software production systems for the Services are currently located in co-location facilities in the regions identified below. Customers are established in one of these regions based on agreement with the Customer; and Customer Data subsequently remains in that region unless agreed between the Customer and ELMO, but may be shifted among data centres within a region to ensure performance and availability of the Services. The following table describes the countries and legal entities engaged in the storage of Customer Data by ELMO Software.
| Entity Name | Purpose | Entity Country |
| Amazon Web Services, Inc. | Cloud Services Provider | United Kingdom |
| Amazon Web Services, Inc. | Cloud Services Provider | France |
| Amazon Web Services, Inc. | Cloud Services Provider | Australia |
| Amazon Web Services, Inc. | Cloud Services Provider | Singapore |
| Microsoft Azure | Cloud Services Provider | Australia |
OTHER SUBPROCESSORS
ELMO Software may use the following Subprocessors to perform other Service functions:
| Entity Name | Purpose | Entity Country |
| Amazon Web Services, Inc. | Cloud-based Email Notification Services | United Kingdom |
| Amazon Web Services, Inc. | Cloud-based Email Notification Services | Australia |
| Bing (Microsoft Inc.) | Mileage / Route Calculation | United States |
| Elastic Search | Operations & Application Monitoring | United Kingdom |
| Elastic Search | Operations & Application Monitoring | Australia |
| Flare HR, Pty. Ltd. | Superannuation Selection | Australia |
| Google reCAPTCHA | Anti-Bot Protection | United States |
| Google Vision | OCR | EU Region |
| HotJar, Ltd | Product Analytics | Ireland |
| Webscale, Ltd | Software Services | United Kingdom |
| MixPanel | Product Analytics | United States |
| New Relic | Operations & Application Monitoring | EU Region |
| Pendo.io, Inc | Customer Onboarding & Support Software Services | United States |
| SendGrid (Twilio, Inc / SendGrid, Inc) | Cloud-based Email Notification Services | United Kingdom |
| SendGrid (Twilio, Inc / SendGrid, Inc) | Cloud-based Email Notification Services | Australia |
| Signifo, Ltd | Software Services | United Kingdom |
| Signifo, Ltd | Software Services | United States |
| Zendesk, Inc | Cloud-based Customer Support Services | Australia |
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