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ELMO Subprocessors

LAST UPDATED: MAY 24, 2024

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ELMO Software uses certain subprocessors to assist in providing its Services. It works with service providers that have or may have access to or process ELMO Software’s customer data.

Before engaging any sub-processors, ELMO Software performs strict due diligence to ensure our customer data remain secure and protected, including ensuring our subprocessors satisfy equivalent contractual obligations as those required from ELMO Software as a Processor.

ELMO Software maintains an up-to-date list of the names and locations of all sub-processors.  This list is below, or you can obtain a copy by contacting dpo@elmosoftware.com

ELMO Software customers may also subscribe to notifications of subprocessor changes to receive updates here.

INFRASTRUCTURE SUBPROCESSORS – SERVICE DATA STORAGE

ELMO Software production systems for the Services are currently located in co-location facilities in the regions identified below. Customers are established in one of these regions based on agreement with the Customer; and Customer Data subsequently remains in that region unless agreed between the Customer and ELMO, but may be shifted among data centres within a region to ensure performance and availability of the Services. The following table describes the countries and legal entities engaged in the storage of Customer Data by ELMO Software.

Entity Name Purpose Entity Country
Amazon Web Services, Inc. Cloud Services Provider United Kingdom
Amazon Web Services, Inc. Cloud Services Provider Australia

OTHER SUBPROCESSORS

ELMO Software

ELMO Software may use the following Subprocessors to perform other Service functions:

Entity Name Purpose Entity Country
Amazon Web Services, Inc. Cloud-based Email Notification Services United Kingdom
Amazon Web Services, Inc. Cloud-based Email Notification Services Australia
Amazon Web Services, Inc. Cloud-based Email Notification Services United States
Centurion Management Systems, Ltd Software Services United Kingdom
Databricks Inc. Cloud Based Data Services Australia
Elastic Search Operations & Application Monitoring United Kingdom
Elastic Search Operations & Application Monitoring Australia
Esendex SMS Notification Services Australia
Flare HR, Pty. Ltd. Software Services Australia
Google reCAPTCHA Anti-Bot Protection United States
Microsoft Azure Entra ID (Microsoft Inc.) Identity Software Services Australia
OpenAI, LCC (Optional) Service Provider for ELMO Software’s AI Offering United States
Payroll Metrics, Pty. Ltd. Software Services Australia
Pendo.io, Inc Product Analytics, Customer Onboarding & Support Software Services United States
Product Board Customer Feedback Software Services United States
Twillo, Inc. Cloud-based Email Notification Services United Kingdom
Twillo, Inc. Cloud-based Email Notification Services Australia
Signifo, Ltd Software Services United Kingdom
TextKernel Software Services United States
Webscale, Ltd Software Services Australia
Zendesk, Inc Cloud-based Customer Support Services Australia