Frequently Asked Questions

How does ELMO help manage talent more efficiently, from "hire to retire"?

You can count on ELMO to give you the information you need to analyse your workforce and manage your talent throughout the employee lifecycle, more efficiently and effectively than ever before. ELMO’s fully integrated modules save valuable time and provide strategic intelligence that will help you increase your company’s performance. To learn more about ELMO’s solutions for strategic HR and payroll management, contact us.

Which is better - a point system or an integrated solution?

A point system that addresses a particularly pressing need might seem like a logical choice. For example, if you need a learning system, you implement a learning system. In the short term, that works, but if your plan is to move towards complete automation of a suite of HR functions (recruitment, onboarding, performance, and learning), you should be investigating an integrated solution.

Don’t confuse an integrated solution with a handful of different point systems that “talk” to each other. Unfortunately, they often don’t communicate as well as they should. Look for an integrated platform that can manage all your HR processes, incorporate your payroll data and enable meaningful reporting.

Does ELMO require a company to purchase and maintain any special equipment, or dedicate internal IT resources to its daily operation?

No. ELMO Software requires no special equipment to be purchased, and no software to be licensed, installed or maintained. Users can access ELMO Cloud HR & Payroll on demand, 24/7, 365 days per year. Your internal IT resources will not need to be involved in the daily operation of ELMO Software following the initial set up of the employee data file feed.

As an existing ELMO customer how can I lodge a support ticket?

You can lodge a support ticket through the ELMO customer service portal using the following link https://help.elmotalent.com.au

Please note that only system administrators are able to access the Elmo customer service portal.  If you are not a system administrator and need help accessing your account please contact your system administrator.

When changes or updates to legislation occur, is the Course Library updated to reflect the changes?

ELMO uses a variety of sources and subscriptions to ensure our content development team are across any changes in legislation, with dedicated individuals conducting compliance audits and maintaining our content. 

Where possible, we will always endeavour to update our modules prior to legislation updates coming into effect. This ensures visibility and access to content in a time frame that allows businesses to deploy the updated modules and retain compliance as legislation changes. 

ELMO has a dedicated content management team responsible for maintaining our existing content, and developing new content. Our expansive content team, which includes legal and industry-specific experts, are able to rapidly and effectively respond to content updates and deploy them within a short time frame should the need arise. 

What is Single Touch Payroll (STP)?

Single Touch Payroll (STP) is a new, simpler way to report your employees’ payroll information. This reporting change, mandated for employers with 20+ employees by Australian Government legislation will ensure employers report payments such as salaries and wages, PAYG withholding and super information electronically through the ATO directly from their payroll software at the same time they pay their employees. This shortens the time and effort required to collate the same data at the end of the year and ultimately will dispense with payment summaries and the reconciliations that go with it.

ELMO Payroll is STP compliant and white-listed on the ATO website.

How quickly can ELMO be implemented?

Because ELMO Cloud HR and Payroll is provided on a “Software-as-a-Service” basis, implementation time is dramatically shorter than with legacy systems. Our in-house approach to development, implementation and support ensures our client rollout experience is fast, smooth and successful. This removes many of the costs and headaches associated with large-scale software implementations, provides seamless integration with legacy HRIS / payroll systems, and provides the added benefit of rapid, painless upgrades as new features are released.

How does ELMO ensure that my information is kept secure?

We take data security very seriously and apply all reasonable steps to ensure that customer data is secure and protected from misuse, loss, unauthorised access and modification.

ELMO recognises that cyber security threats are part of the constantly evolving technology landscape and as such, we adopt an ongoing approach to information security management. This means that we continually monitor, review and improve our systems and security processes as new vulnerabilities or threats are identified.

For more information about how we collect, use and disclose your personal information, see our Privacy Policy

How can you determine if ELMO is a good fit for your company?

Contact us today for a no obligation, free consultation to discuss the specific needs of your business. We can help you determine the most appropriate HR and Payroll solution that suits your current and future organisational objectives.