Caldwell says implementation of the e-learning module “was probably far too easy” with no major problems encountered., while implementation of the Performance Management module was a bigger challenge, “because it has, to its benefit, so much configuration – however, that meant a lot of choice and deciding which way we wanted to move with something that was brand new”.

She adds that the implementation process with a specialised systems “guru” from ELMO was fundamental to the success of TUH’s program. “Transferring over to the support desk has been quite seamless, which has been a benefit,” she says.

Caldwell says the ongoing support from ELMO has been exceptional. “Our account management team has been a 10 out of 10. Our service is personalised, it’s personable and we’ve got a great relationship with our team there. It’s tailored to us, which is amazing,” she says.

Kelly says ELMO has had a significant impact on the business: “We’ve had a large increase in engagement with our employees, particularly in the area of alignment with organisational goals. I believe that’s related to the performance management system we’ve implemented.”

Both Kelly and Caldwell would recommend ELMO to others.

“It’s simple to use and it’s customisable, so we’ve been able to scale it to our needs as a small business, but we’ve seen the successes elsewhere in companies that are 10 times the size of us, which is incredible,” says Caldwell. “I would absolutely recommend ELMO to other people – and I already have.”