Removing manual paper-based processes and boosting performance review process engagement

How ELMO helped Onsite Rental Group

Introduction

Onsite Rental Group is a locally-owned company that rents equipment across Australia. They employ product specialists for every product in every region of Australia to offer expert advice on equipment application.

They also remain 100% independent of equipment manufacturers so their product specialists are free to offer unbiased advice on the right product.

Problems Experienced

" Prior to the new system implementation, we worked on a paper-based performance management model, which is far from ideal."
Gareth George - Learning and Development Manager at Onsite Rental Group

Gareth George, Onsite’s Learning & Development Manager, recognised the need to upgrade the organisation’s manual talent management processes.

With close to 500 employees across Australia, many of Onsite’s existing Talent Management systems were manual and paper-based. Having worked in other industries, George had previously used alternative Talent Management solution providers. Those experiences demonstrated that every organisation has specific requirements; as a result, there is no perfect ‘one size fits all’ solution.

“I was lucky that I joined the company at a time when the current HR systems were due for a refresh and our decision-makers were keen to explore what was out there,” says George.

While there was a desire to move to something automated and streamlined, George and his team were mindful of over complicating the process. They required the ability to easily produce compliance reports but didn’t want to have to invest in developing their own content.

1 A reliance on paper-based performance management tools
2 A reluctance to dedicate resources to developing content

Solution

Onsite Retail Group went through a thorough process of defining their system requirements, as George was aware there are many offerings out there but not all were suitable to meet Onsite’s required objectives. “You need to be clear on your system objectives from the outset and keep those top of mind when selecting your supplier,” he advises. 

The procurement process conducted by Onsite was also rigorous, and all potential suppliers were put through their paces. Aware that the implementation of any new system can be challenging, George was on the lookout for a partner who could ease the pain. Once Onsite’s key stakeholders saw how the ELMO solution matched their requirements, they were confident it was the best fit.

Onsite initially opted to implement ELMO’s Performance Management System; however, due to evolving business needs, this was soon followed by adding the Learning Management and Onboarding systems to Onsite’s portfolio, and with ELMO’s integrated cloud-based platform, they’re able to access all 3 modules from a single user interface and in one dashboard.

“ELMO’s approach places emphasis on two-way communication, collaboration and feedback,” he says.

The Result

" Since the ELMO system was introduced, and despite some unexpected organisational change, staff engagement in the performance review process has increased by 15%. I’m 100% confident we made the right choice. The administration of the system is simple and the content is a god-send."
Gareth George - Learning and Development Manager at Onsite Rental Group

“The simplicity of the ELMO solution was great for us,” says George. “It’s easy to use and administer, so unlike some of the more complex systems out there, we don’t need an internal resource dedicated full time to keep it all running smoothly. The other key selling point for us was the quality of the course library and the ability to customise the content.”

1 increase in staff engagement with the performance review process
2 Easy to use and administer processes for performance and onboarding
3 Ability to customise course library content to suit business needs