Removing manual paper-based processes and boosting performance review process engagement
Onsite Rental Group is a locally-owned company that rents equipment across Australia. They employ product specialists for every product in every region of Australia to offer expert advice on equipment application.
They also remain 100% independent of equipment manufacturers so their product specialists are free to offer unbiased advice on the right product.
Gareth George, Onsite’s Learning & Development Manager, recognised the need to upgrade the organisation’s manual talent management processes.
With close to 500 employees across Australia, many of Onsite’s existing Talent Management systems were manual and paper-based. Having worked in other industries, George had previously used alternative Talent Management solution providers. Those experiences demonstrated that every organisation has specific requirements; as a result, there is no perfect ‘one size fits all’ solution.
“I was lucky that I joined the company at a time when the current HR systems were due for a refresh and our decision-makers were keen to explore what was out there,” says George.
While there was a desire to move to something automated and streamlined, George and his team were mindful of over complicating the process. They required the ability to easily produce compliance reports but didn’t want to have to invest in developing their own content.
Onsite Retail Group went through a thorough process of defining their system requirements, as George was aware there are many offerings out there but not all were suitable to meet Onsite’s required objectives. “You need to be clear on your system objectives from the outset and keep those top of mind when selecting your supplier,” he advises.
The procurement process conducted by Onsite was also rigorous, and all potential suppliers were put through their paces. Aware that the implementation of any new system can be challenging, George was on the lookout for a partner who could ease the pain. Once Onsite’s key stakeholders saw how the ELMO solution matched their requirements, they were confident it was the best fit.
Onsite initially opted to implement ELMO’s Performance Management System; however, due to evolving business needs, this was soon followed by adding the Learning Management and Onboarding systems to Onsite’s portfolio, and with ELMO’s integrated cloud-based platform, they’re able to access all 3 modules from a single user interface and in one dashboard.
“ELMO’s approach places emphasis on two-way communication, collaboration and feedback,” he says.
“The simplicity of the ELMO solution was great for us,” says George. “It’s easy to use and administer, so unlike some of the more complex systems out there, we don’t need an internal resource dedicated full time to keep it all running smoothly. The other key selling point for us was the quality of the course library and the ability to customise the content.”